No heat? No cool air? We answer the phone at 2am.
Furnace and air conditioning repair, replacement and maintenance across Southeast Michigan. Three generations of the trade, out of Utica, on call every day of the year.
Or get a replacement estimate in about a minute. No cost, no obligation.
Do we come to you?
Check your zip code
- Emergency calls answered day or night, holidays included
- Licensed, insured and combustion tested
- Price agreed before anything gets taken apart
- Answered 24 hours a day, every day of the year
- Licensed and insured, straight pricing before we start
- Three generations in heating and cooling
- Every gas appliance combustion tested before we leave
What we do
Heating, cooling and everything between
Repair when it breaks, replacement when it is done, and maintenance so it happens less often.
No heat, furnace repair
24 hourThe furnace will not light, keeps shutting off, or is blowing cold air. Answered around the clock.
- Full diagnosis, not a guess
- Flame sensor, igniter and pressure switch checked
- Combustion analysed and carbon monoxide measured
Furnace tune up
The visit that stops the 2am call. Cleaned, tested and measured before the season turns.
- Burners cleaned and inspected
- Heat exchanger checked for cracks
- Combustion analysed, carbon monoxide measured
Air conditioning repair
24 hourBlowing warm, frozen up, or the outside unit will not start on the first hot day of the year.
- Refrigerant pressures and superheat measured
- Capacitor and contactor tested
- Coil and airflow checked
Furnace replacement
A proper load calculation, a system sized for your house, and a free survey before any number is written down.
- Free survey, no obligation
- Load calculation, not a guess from the old unit
- Old equipment removed and disposed of
Air conditioning replacement
New condenser, matched coil, correct line set. The bits that decide whether it lasts.
- Free survey
- Matched indoor coil, not a mismatched pairing
- Line set flushed or replaced
No heat, no cooling
We answer at 2am. Call, do not type.
If the heat is out in January or the air is out in July, do not fill in a form. Call. The phone is answered around the clock and somebody will tell you honestly how soon a van can be there.
Why the name
Three generations, one trade
Ryan DeRue runs 3 Gen HVAC Services out of Utica. The furnaces and the tools changed over three generations. What did not change is that somebody in this family has been crawling around Michigan basements in January for a very long time.
That is not a slogan, it is a practical advantage. Equipment in this part of the state has patterns: what fails, what the housing stock was built with, which shortcut a previous installer took. Recognising it in ten minutes instead of two hours is what a third generation buys you.
- Straight answers about repair versus replace
- The old part shown to you, every time
- Written price before the work starts
- Combustion tested before we leave the house
How a visit goes
- 01
You call or book
Tell us what the system is doing. If it is an emergency we say honestly how soon we can be there, not what you want to hear.
- 02
We diagnose and price it
A real diagnosis, then a price you agree to before a single screw comes out. No work happens on a maybe.
- 03
Fixed, tested, explained
Readings taken, gas appliances combustion tested, and you get told in plain words what was wrong and what to watch.
Maintenance plans
The visit that stops the 2am call
Most of the no-heat calls we take in January were preventable in October. A plan is two visits a year, priority when something does go wrong, and a discount on anything that needs fixing.
- No trip fee, any time of day
- Front of the queue when it breaks
- Filters included for the year
Comfort Plus
$24/mo
No trip fee, front of the queue, and money off anything that needs fixing.
- 2 tune ups a year
- 15% off repairs
- No trip fee, ever
- Front of the queue when it breaks
Equipment
We install and service every major brand
Whatever is already in your house, we can work on it.
- Carrier
- Trane
- Lennox
- Goodman
- Rheem
- Bryant
- American Standard
- Amana
- York
- Mitsubishi
Questions
The things people ask
Anything not here, call and ask. There is no charge for a question.
All questionsDo you really answer the phone at 2am?
Yes. Not an answering service that takes a message, a person who can tell you honestly how soon somebody can be there. Sometimes the honest answer is first thing in the morning, and you will be told that rather than left waiting.
What does it cost to get somebody out?
The diagnostic visit is a flat fee, shown on every service page before you book. It covers getting there and finding out what is actually wrong. The repair itself is priced and agreed with you before a single screw comes out, and on most repairs the diagnostic fee comes off if you go ahead.
Repair it or replace it?
Rough guide: if the repair is more than a third of the cost of a new system and the unit is past fifteen years, replacing usually wins. Under ten years, repair almost always wins. Between the two it depends on what failed and how the rest of the system looks, and you will get a straight answer rather than a push toward the bigger invoice.
How long should a furnace last?
Fifteen to twenty years for a well maintained gas furnace in this climate. Twenty five is not unheard of. Ten is what you get if it was never serviced, was oversized when it went in, or is fighting undersized ductwork.
Is a maintenance plan actually worth it?
Two tune ups at the walk-in price cost more than the annual plan on their own, before any discount or waived trip fee. The part that is harder to price is what it prevents: a cracked heat exchanger found in October is a planned replacement with time to shop around. Found in January it is an emergency, with a family in a cold house and no leverage at all.
Do you charge extra at night or on a weekend?
Whatever the after hours charge is, you are told it on the phone before anybody sets off. Nobody should find out about a surcharge when the invoice appears. Plan members on the top tier do not pay one at all.
Advice
Before you call anyone
Plain explanations of the things that go wrong, including the ones you can fix yourself for nothing.
The best time to book a tune up is the month nobody does
Everybody calls on the first cold morning. Booking in the quiet months costs less, gets a better appointment, and catches the thing that would have failed.
ReadWhy the upstairs is always cold and the basement is roasting
Almost never the furnace. Usually ductwork, and often fixable for a fraction of what people expect to spend.
ReadA cracked heat exchanger, and why it ends the conversation
It is the one furnace fault with no repair option and no wait-and-see. What it is, how it is found, and how to know you are being told the truth.
ReadCold house? Warm house? Either way, call.
3 Gen HVAC Services covers Southeast Michigan out of Utica, around the clock, every day of the year.